To build an exceptional Global Capability Center (GCC) while developing and deploying innovative and impactful solutions for Voya.
We nurture the spirit of innovation and ownership in every employee.
We value differences, listen with empathy, and foster an inclusive culture.
We embrace change and continuously improve to stay future-ready.
The rise of Global Capability Centers (GCCs) has fundamentally altered the technology and operations landscape. Unlike traditional IT services companies, where success is often measured by billable hours, delivery against SLAs, and cost efficiency, GCCs are increasingly positioned as centers of excellence—driving innovation, digital transformation, and enterprise strategy.
Artificial Intelligence (AI) has become one of the most transformative forces of our time, reshaping industries, societies, and even the way we think about human potential. I’ve had the privilege of witnessing AI’s impact up close over the past few years — and today, I want to sharea few personal thoughts on this technology, beyond the corporate lens. This is not just about what AI can do for businesses; it’s about what it means for us as individuals and as a society. Let me take you back to the moment that AI hit me – A while ago, I was at a conference, watching an AI system sift through mountains of data in real time. It wasn’t just fast—it was smart, picking patterns I wouldn’t have caught on my own. I remember thinking, “This could change everything.” It wasn’t about replacing us; it was about giving us a boost to do more, see more, and help more people. That’s when AI stopped being abstract for me and started feeling real. What about you? Have you had an “AI moment” that made you stop and think? I’d love to hear it. AI Across Industries: A Broad Transformation AI is transforming and revolutionizing sectors from healthcare to retail with innovative applications. Here are a few
GCCs (Global Capability Centers) have come a long way. In the early 2000s, most were set up as extensions of headquarters—back-office engines focused on scale and efficiency.
P.O.S.H
(Prevention of Sexual Harassment)
Name
Designation
Email Id
Vaidhyanathan Muthurengan has over 20 years of expertise in risk management, governance, internal compliance, and audit across IT, banking, automotive, and more. He has spearheaded risk management initiatives and governance frameworks in corporate and IT business delivery functions.
Vaidhyanathan’s hands-on experience in IT risk, internal audit, and reputational risk management positions him as a key leader in ensuring enterprise compliance and resilience at Voya India.
His strategic approach to risk and compliance helps safeguard the organization’s interests and supports sustainable growth. Vaidhyanathan’s commitment to excellence and integrity makes him a trusted advisor and leader in the field of enterprise risk and compliance.
Meer Nayazuddin is a seasoned HR leader with over 25 years of global experience in talent acquisition and business partnering. At Voya India, he has built a high-performing recruitment team, established scalable systems, and aligned talent strategies with evolving business needs.
Meer is a passionate promoter of Voya’s culture and values, driving initiatives that reflect the organization’s purpose and people-first philosophy. His global exposure across the United States, Middle East, and India shapes his inclusive approach to talent engagement and mobility.
Meer’s expertise in leadership hiring and campus programs has helped Voya India attract and retain future-ready talent.
With 29 years of experience, Deepak Baliga has worked with global IT services, software product companies, and capability centers. His expertise includes program and project management, software delivery, capability center setup, pre-sales, development, quality assurance, and change management.
Deepak has led global transformation programs and operating model frameworks. At Voya India, he heads the EPMO and Project Office, driving strategic initiatives and efficiency, and serves as Chief of Staff to the CEO.
Deepak’s leadership is characterized by his ability to implement key initiatives and themes, ensuring alignment with organizational goals. His experience in scaling capabilities and managing change has been instrumental in Voya India’s growth and success.
With 28 years of experience, Vaibhav Pandhari is a seasoned technology leader specializing in financial services and insurance-retirement platforms. At Voya India, he has built and scaled global teams, driving innovation in Data Science, AI, and digital customer experience.
Vaibhav’s career includes nearly two decades at Infosys, where he led major delivery and transformation initiatives for top financial clients. He is recognized for his technical expertise, business acumen, and ability to attract top talent.
Vaibhav is a certified AWS Cloud Architect and a strong advocate for integrating emerging technologies to enhance enterprise efficiency. His leadership style combines deep technical knowledge with a strategic business orientation, enabling Voya India to stay ahead in a rapidly evolving digital landscape.
Alok Kumar Tiwari brings over 23 years of experience in strategic growth, operational excellence, and large-scale transitions. His expertise spans retirement services, employee benefits, actuarial services, and investment consulting, with significant tenures at AON and Marsh & McLennan.
At Voya India, Alok has established and scaled the operations vertical, building high-performing, cross-functional teams. He is passionate about fostering a culture of meritocracy, innovation, and continuous improvement, ensuring operational stability and growth.
Alok’s leadership is marked by his ability to manage complex transitions and drive strategic initiatives that deliver measurable business value.
Mona Zielke oversees Voya’s operations, ensuring efficiency, quality, and customer satisfaction across the organization. She is responsible for driving operational excellence, process improvement, and strategic initiatives that support Voya’s business objectives.
Mona’s leadership has been pivotal in enhancing service delivery and operational performance. Her deep industry knowledge and commitment to continuous improvement have positioned Voya as a leader in operational effectiveness.
Mona is recognized for her ability to lead large teams and implement transformative change.
Lori Falcone is responsible for leading Voya’s human resources strategy and operations, including talent acquisition, development, and management, as well as compensation, benefits, and employee engagement.
She plays a key role in fostering a culture of inclusion and driving organizational effectiveness across Voya Financial. Lori’s leadership is instrumental in shaping Voya’s people-first philosophy and ensuring the company attracts, retains, and develops top talent to support its business objectives.
Her extensive experience in HR and commitment to employee well-being have made her a trusted leader within the organization.
Rajat Kalia leads the human resources function at Voya India, overseeing talent management, employee engagement, and HR operations. He is dedicated to building a high-performing, inclusive workplace culture that aligns with Voya’s global values.
Rajat’s expertise spans talent acquisition, leadership development, and organizational transformation. His strategic approach to HR has helped Voya India attract and retain top talent, foster innovation, and drive business growth. Rajat is known for his collaborative leadership style and commitment to employee development.
Nitin Dharamshi has over 30 years of diverse experience in finance, statutory compliance, reporting, and entrepreneurial ventures. His strengths include general accounting, FP&A, M&A, systems integration, and finance shared services setup.
Nitin has held roles at Ernst & Young, Capgemini, Symphony Teleca, Honeywell, and Accenture, managing statutory reporting, consolidation, acquisitions, IT procurement, facilities, and legal functions. At Voya India, he oversees Finance, Facilities, Procurement, and Legal, driving operational excellence and strategic growth.
Santhosh Keshavan joined Voya as Chief Information Officer (CIO) in September 2017. Santhosh’s 25 years of extensive experience include strategic planning on a global scale, driving transformational, sustainable change, and leveraging leading-edge technologies to enable innovative solutions, operational excellence, and business growth.
His leadership skills, combined with his deep technical expertise, have been instrumental in refining business processes, enhancing the customer experience, and advancing Voya’s strategic technology vision.
