Driving Innovation, Technology, and Operational Excellence as a Strategic Global Capability Center.
Voya India is the strategic Global Capability Center (GCC) for Voya Financial, delivering core capabilities in technology development, data analytics, and business operations. Our teams build secure, scalable platforms, generate actionable insights, and drive process excellence—powering Voya’s mission to help clients become well planned, well invested, and well protected.
More than an execution arm, we are a hub for innovation and operational leadership, driving transformation through cloud-native architectures, AI-driven insights, and customer-centric platforms.
Building secure, scalable, and intelligent digital platforms that fuel enterprise transformation and elevate customer experiences globally.
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An industry veteran, Sharada Nandakumar brings more than three decades of experience, spanning the length and breadth of the ever-evolving technology industry. She has extensive experience in managing large businesses and operations, service delivery, and digital transformations.
Prior to Voya India, Sharada was with ‘Wipro’, where she spent more than 21 years in various roles in delivery, presales, sales, and business head. She has global expertise, building customer relationships across the United States, Europe, India, the Middle East, and Africa. Sharada’s strengths lie in building and maintaining strong customer relationships and in stakeholder and people management.
At Voya India, Sharada has played a crucial role in stabilizing the India Office, building a strong culture of trust, collaboration, and camaraderie, and accelerating the journey of building a strong global capability center.
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Santhosh Keshavan joined Voya as Chief Information Officer (CIO) in September 2017.
Santhosh’s 25 years of extensive experience include strategic planning on a global scale, driving transformational, sustainable change, and leveraging leading-edge technologies to enable innovative solutions, operational excellence, and business growth.
His leadership skills, combined with his deep technical expertise, have been instrumental in refining business processes, enhancing the customer experience, and advancing Voya’s strategic technology vision.
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Nitin brings more than 27 years of diverse experience in statutory compliance and reporting, entrepreneurial ventures, Finance back-office operations, and consulting. His core strengths lie in General Accounting and Reporting, Financial Plans and Analysis (FP&A), Mergers and Acquisitions (M&A), System Integrations, and Finance Shared Service Centre (FSSC) setup.
At his previous organization, Nitin was the head of Finance managing local statutory reporting, consolidation, Finance shared services, acquisitions and integrations, technology procurement, facilities, and legal.
Nitin has also worked with organizations such as Ernst & Young, Capgemini, Symphony Teleca, Honeywell, and Accenture, where he held various positions and made significant contributions. In his current role at Voya India, Nitin oversees Finance, facilities, procurement, and legal functions.
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Lori is the senior strategic HR thought partner for Voya’s EVP and CIO and the global technology organization. She is accountable for collaborating on organizational strategy and guiding the business on workforce strategy, talent management, cultural integration, diversity and inclusion, compensation, and retention. She has more than 25 years of experience in HR leadership, specializing in talent initiatives for global organizations and supporting acquisitions and divestitures. She also serves on Voya’s Enterprise Leadership Team.
Prior to joining Voya, Lori spent over ten years as SVP HR at Synchrony, primarily supporting the EVP and CIO in leading multiple people initiatives, including establishing university partnerships and driving organizational transformation. Lori has earlier held HR leadership positions at Stryker, IntegraMed, MasterCard, PepsiCo, and Deloitte Consulting. She holds a bachelor’s degree from Pace University. Lori is passionate about diversity, equity, and inclusion, with active involvement in various programs throughout her career.
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Rajat Kalia is the Senior Vice President (SVP) and Chief Technology Officer (CTO) of Workplace Solutions Technology for Voya Financial. In this role, Kalia oversees a wide array of responsibilities including business consulting, technology roadmaps and strategy, architecture, large-scale strategic development, and technology operations. He supports the firm’s Workplace business and enterprise functions with a focus on integrating technological advancements to meet business objectives.
With more than 20 years of experience at the intersection of technology and financial services, Kalia has established himself as an expert in driving transformational programs and delivering innovative solutions. Before joining Voya Financial, Kalia spent three years consulting at IBM Global Services, where he supported operations for several large clients that engaged IBM to provide hosting and operations services. His commitment to his field extends beyond his professional career into his service on various boards, including Connecticut Insurance & Financial Services, Connecticut Science Center, Savvi Financial, and Voya India.
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An industry veteran, Sharada Nandakumar brings more than three decades of experience, spanning the length and breadth of the ever-evolving technology industry. She has extensive experience in managing large businesses and operations, service delivery and digital transformations.
Prior to Voya India, Sharada was with ‘Wipro’ where she spent more than 21 years in various roles in delivery, presales, sales and business head. She has global expertise, building customer relationships across the United States, Europe, India, Middle East and Africa. Sharada’s strengths lie in building and maintaining strong customer relationships, stakeholder and people management.
At Voya India, Sharada has played a crucial role in stabilizing the India Office, building a strong culture of trust, collaboration and camaraderie and accelerating the journey of building a strong global capability centre.
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Vaibhav has more than 24 years of experience in Information Technology (IT), with a focus on building and scaling large global delivery teams to deliver legacy modernization, cloud and digital transformations. He has extensive experience in conceptualizing and delivering multi-year business transformation and roadmaps, delivering value to end customers.
At Voya India, Vaibhav is responsible for the entire IT delivery. He is a passionate team builder and collaborator, well-versed with agile delivery execution in a multi-cultural, multi-location ecosystem.
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Alok Kumar Tiwari is a seasoned leader at Voya India, having over two decades of experience in steering organizational growth through strategic initiatives and navigating intricate transitions. With a rich background in transitions, operational excellence, and learning and development, Alok has left an indelible mark across various domains including Retirement services (DC and DB plans), Health benefits, Actuarial services, and investment consulting. He is known for spearheading large-scale transformations spanning multiple locations, fostering capability development in cutting-edge fields like Wealth Management and Actuarial Sciences.
At Voya India, he channels his vast knowledge to guide teams towards achieving pivotal business goals, cultivating a culture of innovation and continuous improvement. He serves as a driving force for change within the organization, steering teams consistently to progress towards their goals and success.
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Sangeetha Gururaj is the Senior Vice President and Head of HR at Voya India, leading the organization’s people strategy and Talent transformation for the organization. With over 22 years of experience across global and Indian enterprises, she brings deep expertise in talent management, leadership development, and building high-performance, values-driven cultures. Before joining Voya India, Sangeetha led HR for India at Qualitest along with leading global functions like L&D, global shared services, People Tech analytics and Diversity. Her leadership has earned industry recognition, including Brandon Hall and Economic Times awards. She has also held senior roles at Infosys, Mindtree and other leading organizations.
Known for her strategic, people-centric approach, Sangeetha is passionate about empowering employees and shaping great workplaces where people thrive to the peak of their potential.
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Vipul Goyal is Head of Investment Management at Voya India, bringing over 23 years of expertise in asset management, servicing, and investment research. He has a proven track record in building scalable delivery models, strengthening governance, and driving impactful transformations through strategic leadership. Before joining Voya, Vipul served as Senior Vice President and Divisional Head at Northern Trust, overseeing global investment operations across APAC, EMEA, and North America. He also led the Investment Management practice at WNS Global Services. At Voya India, Vipul heads Investment Management Technology and Operations, enabling innovation and collaboration across teams. A Chartered Financial Analyst (CFA) and Chartered Accountant, Vipul holds an MBA with specialization in Strategy & Finance from the National University of Singapore.
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Nitin brings more than 27 years of diverse experience in statutory compliance and reporting, entrepreneurial ventures, Finance back-office operations, and consulting. His core strengths lie in General Accounting and Reporting, Financial Plans and Analysis (FP&A), Mergers and Acquisitions (M&A), System Integrations, and Finance Shared Service Centre(FSSC) setup.
At his previous organization Nitin was the head of Finance managing local statutory reporting, consolidation, Finance shared services, acquisitions and integrations, technology procurement, facilities, and legal.
Nitin has also worked with organizations such as Ernst & Young, Capgemini, Symphony Teleca, Honeywell, and Accenture, where he held various positions and made significant contributions. In his current role at Voya India, Nitin oversees Finance, facilities, procurement, and legal functions.
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Vaidhyanathan has more than 20 years of experience in risk management, governance, internal compliance, and audit across diverse industries, including Information Technology (IT) & Information Technology & Enterprise System (ITES), banking, automotive, and more. His hands-on experience in IT risk and governance frameworks, internal audit, and reputational risk management makes him the ideal leader for this role.
He has successfully spearheaded risk management initiatives and governance frameworks in corporate and IT business delivery unit functions. He has extensive experience in delivering technology solutions, program governance, and risk management.
In his current role at Voya India, he is leading the Enterprise Risk and Compliance function.
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Santhosh Keshavan joined Voya as Chief Information Officer (CIO) in September 2017. Santhosh’s 25 years of extensive experience include strategic planning on a global scale, driving transformational, sustainable change, and leveraging leading-edge technologies to enable innovative solutions, operational excellence, and business growth.
His leadership skills, combined with his deep technical expertise, have been instrumental in refining business processes, enhancing the customer experience, and advancing Voya’s strategic technology vision.
Nitin Dharamshi has over 30 years of diverse experience in finance, statutory compliance, reporting, and entrepreneurial ventures. His strengths include general accounting, FP&A, M&A, systems integration, and finance shared services setup.
Nitin has held roles at Ernst & Young, Capgemini, Symphony Teleca, Honeywell, and Accenture, managing statutory reporting, consolidation, acquisitions, IT procurement, facilities, and legal functions. At Voya India, he oversees Finance, Facilities, Procurement, and Legal, driving operational excellence and strategic growth.
Lori Falcone is responsible for leading Voya’s human resources strategy and operations, including talent acquisition, development, and management, as well as compensation, benefits, and employee engagement.
She plays a key role in fostering a culture of inclusion and driving organizational effectiveness across Voya Financial. Lori’s leadership is instrumental in shaping Voya’s people-first philosophy and ensuring the company attracts, retains, and develops top talent to support its business objectives.
Her extensive experience in HR and commitment to employee well-being have made her a trusted leader within the organization.
Rajat Kalia leads the human resources function at Voya India, overseeing talent management, employee engagement, and HR operations. He is dedicated to building a high-performing, inclusive workplace culture that aligns with Voya’s global values.
Rajat’s expertise spans talent acquisition, leadership development, and organizational transformation. His strategic approach to HR has helped Voya India attract and retain top talent, foster innovation, and drive business growth. Rajat is known for his collaborative leadership style and commitment to employee development.
Mona Zielke oversees Voya’s operations, ensuring efficiency, quality, and customer satisfaction across the organization. She is responsible for driving operational excellence, process improvement, and strategic initiatives that support Voya’s business objectives.
Mona’s leadership has been pivotal in enhancing service delivery and operational performance. Her deep industry knowledge and commitment to continuous improvement have positioned Voya as a leader in operational effectiveness.
Mona is recognized for her ability to lead large teams and implement transformative change.
With 28 years of experience, Vaibhav Pandhari is a seasoned technology leader specializing in financial services and insurance-retirement platforms. At Voya India, he has built and scaled global teams, driving innovation in Data Science, AI, and digital customer experience.
Vaibhav’s career includes nearly two decades at Infosys, where he led major delivery and transformation initiatives for top financial clients. He is recognized for his technical expertise, business acumen, and ability to attract top talent.
Vaibhav is a certified AWS Cloud Architect and a strong advocate for integrating emerging technologies to enhance enterprise efficiency. His leadership style combines deep technical knowledge with a strategic business orientation, enabling Voya India to stay ahead in a rapidly evolving digital landscape.
Alok Kumar Tiwari brings over 23 years of experience in strategic growth, operational excellence, and large-scale transitions. His expertise spans retirement services, employee benefits, actuarial services, and investment consulting, with significant tenures at AON and Marsh & McLennan.
At Voya India, Alok has established and scaled the operations vertical, building high-performing, cross-functional teams. He is passionate about fostering a culture of meritocracy, innovation, and continuous improvement, ensuring operational stability and growth.
Alok’s leadership is marked by his ability to manage complex transitions and drive strategic initiatives that deliver measurable business value.
With 29 years of experience, Deepak Baliga has worked with global IT services, software product companies, and capability centers. His expertise includes program and project management, software delivery, capability center setup, pre-sales, development, quality assurance, and change management.
Deepak has led global transformation programs and operating model frameworks. At Voya India, he heads the EPMO and Project Office, driving strategic initiatives and efficiency, and serves as Chief of Staff to the CEO.
Deepak’s leadership is characterized by his ability to implement key initiatives and themes, ensuring alignment with organizational goals. His experience in scaling capabilities and managing change has been instrumental in Voya India’s growth and success.
Meer Nayazuddin is a seasoned HR leader with over 25 years of global experience in talent acquisition and business partnering. At Voya India, he has built a high-performing recruitment team, established scalable systems, and aligned talent strategies with evolving business needs.
Meer is a passionate promoter of Voya’s culture and values, driving initiatives that reflect the organization’s purpose and people-first philosophy. His global exposure across the United States, Middle East, and India shapes his inclusive approach to talent engagement and mobility.
Meer’s expertise in leadership hiring and campus programs has helped Voya India attract and retain future-ready talent.
Vaidhyanathan Muthurengan has over 20 years of expertise in risk management, governance, internal compliance, and audit across IT, banking, automotive, and more. He has spearheaded risk management initiatives and governance frameworks in corporate and IT business delivery functions.
Vaidhyanathan’s hands-on experience in IT risk, internal audit, and reputational risk management positions him as a key leader in ensuring enterprise compliance and resilience at Voya India.
His strategic approach to risk and compliance helps safeguard the organization’s interests and supports sustainable growth. Vaidhyanathan’s commitment to excellence and integrity makes him a trusted advisor and leader in the field of enterprise risk and compliance.
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