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Transforming business with
cutting-edge services

We specialize in providing innovative workplace solutions and revitalizing traditional customer touchpoints. Our digital practice places a strong emphasis on the forefront of technology, encompassing elements such as cloud architecture, microservices, and mobile platforms. This enables us to efficiently deliver next-generation solutions. Our multidisciplinary team works together in an inclusive environment, fostering collaboration to propel technological advancements.

Leading the charge. Transforming industries.

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MX recently recognized Voya as a Financial Wellness Innovator* for 2023. We have delivered innovative and industry-first solutions like MyVoyage to greatly enhance customer experience for workplace solutions. Our digital practice helps design and deliver on the latest technology like cloud architecture, microservices, fluent UI, mobile, etc. to bring next-generation solutions quickly and efficiently to the market. We also help modernize our legacy customer touchpoints to deliver a seamless customer experience.
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At Voya, we view data as a key strategic asset. Data-driven approach is a key pillar for our digital experience. We are involved in the full spectrum of the data life cycle in Voya right from data acquisition to delivering personalized insights using AI including data management, data quality, data governance, and data science. We use cutting-edge technology like ML and NLP and leverage the scale of the cloud to deliver tangible business results be it driving higher customer engagement, detecting frauds, or improving operational efficiencies.
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Delivering a data-driven digital experience requires a strong backbone of efficient business processes. We do design, development, testing, release, and support of next-generation business-critical applications ensuring robust reliability and round-the-clock availability. The business applications we support include core record keeping, money-in and money-out processes in wealth management policy administration, underwriting, and claims in health solutions. We also support the investment management platforms by helping develop the next-generation equity and fixed-income platforms.
We use automation in all our SDLC stages be it DevOps or Testing to ensure faster go-to-market with high quality. We work closely with the business and operations team to enable straight-through processing and use RPAs to automate business processes and improve turnaround time. We are always looking at leveraging automation to improve operational efficiency and enable faster processing of business transactions.
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Voya has no physical branches, and our CRM suite of applications helps us deliver best-in-class customer engagement to both our B2B and B2C customers. We support the platforms powering our omni channel presence across the web, email, IVR, chat, or mobile. We are constantly striving to provide the right mix of high-touch and low-touch engagement with smart personalization throughout the customer journey.
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Maintaining a hybrid cloud environment with a high level of stability, uptime, and scalability in tune with our business objectives is challenging. This is where our infrastructure team comes in with its 24/7 support for incident management and proactive approach to change and release management. They use the latest technology like IaaS to maintain and automate environment management so that all the other teams can leverage the underlying infrastructure to meet their objectives and SLAs.
Security is of paramount importance to us in whatever we do. We support Voya’s security team by providing infosec services like Identity and Access Management, Privileged access controls, Network, Cloud Security and Endpoint Security, Active Directory Engineering, DNS Zone management, etc.
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Our team comprises experienced project managers, collaborative product owners, talented developers on multiple technologies, data engineers and scientists, scrupulous testing professionals, knowledgeable business analysts, and many more. We also have a growing multi-dimensional architecture team of enterprise, solution, technical architects, and solution engineers. At Voya India, you get the opportunity to work in an inclusive and collaborative environment to deepen your knowledge of relevant technologies and explore and innovate in cutting-edge technologies.

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*In September 2023, Voya Financial was recognized by MX Technologies in the 2023 MX Innovator Awards for its myVoyage tool, based on September 2022- September 2023 information. The annual awards recognize fintech and financial institutions with whom MX has existing relationships and/or utilize MX products for how they create more personalized, seamless, and secure money experiences for consumers. No fees were paid for consideration of the award. The awards evaluate how companies combine data and open finance to develop products and tools that deliver personalized experiences. Awards and/or rankings are not representative of actual client experiences or outcomes, and are not indicative of any future performance. For more information about the award, visit https://www.mx.com/news/2023-innovator-awards/

MX Technologies, Inc. is not affiliated with the Voya® family of companies.

Products and services offered through the Voya® family of companies.


Copyright 2023 Voya Global Services Pvt. Ltd. All rights reserved.
(Formerly known as VFI SLK Global Services Private Limited)