Securing futures. Safeguarding lives.
Explore our journey of empowerment and social impact
We are Voya India
Play Video about voya-india
What drives us
Our mission
Our mission is to build an exceptional Global Capability Center (GCC) while developing and deploying innovative and impactful solutions for Voya.
Our vision
Our vision is to propel Voya's growth journey by providing unparalleled technology, analytics, and business solutions.
Board Members
Sharada Nandakumar
Chief Executive Officer, Voya India
An industry veteran, Sharada Nandakumar brings more than three decades of experience, spanning the length and breadth of the ever-evolving technology industry. She has extensive experience in managing large businesses and operations, service delivery, and digital transformations.
Prior to Voya India, Sharada was with ‘Wipro’, where she spent more than 21 years in various roles in delivery, presales, sales, and business head. She has global expertise, building customer relationships across the United States, Europe, India, the Middle East, and Africa. Sharada’s strengths lie in building and maintaining strong customer relationships and in stakeholder and people management.
At Voya India, Sharada has played a crucial role in stabilizing the India Office, building a strong culture of trust, collaboration, and camaraderie, and accelerating the journey of building a strong global capability center.
Santhosh Keshavan
Executive Vice President and Chief Information Officer, Voya Financial
Santhosh Keshavan joined Voya as Chief Information Officer (CIO) in September 2017.
Santhosh’s 25 years of extensive experience include strategic planning on a global scale, driving transformational, sustainable change, and leveraging leading-edge technologies to enable innovative solutions, operational excellence, and business growth.
His leadership skills, combined with his deep technical expertise, have been instrumental in refining business processes, enhancing the customer experience, and advancing Voya’s strategic technology vision.
Nan Ferrara
Executive Vice President, Organizational Health and Enterprise Capability Building, Voya Financial
Nan joined Voya in 2012 and oversees the overall growth strategy and performance of the operations organization, as well as the company’s Continuous Improvement (CI) efforts.
Under Nan’s leadership, the CI management system created a high-performance culture that has led to dramatically improved business results.
Ferrara’s thoughtful leadership skills, expertise, and results-driven approach helped build high-performing teams and greater collaboration among Voya’s ongoing business and support functions.
Michele White
Senior Vice President, Employer and Intermediary Operations, Voya Financial
Michele joined Voya in 2016 as senior vice president, leading Voya’s enterprise contact centers.
She has since transitioned to Senior Vice President, Employer, and Intermediary Operations. Michele previously led MassMutual’s call center operations, policyholder services, claims, and strategic project management offices as a vice president. She is passionate about cultivating talent and has a strong track record of successfully integrating lean practices and continuous improvement, which has led to the development of a high-performance culture at Voya.
In her current role, Michele ensures consistency in the customer experience, processes, and performance management. She is responsible for all aspects of Health and Wealth New Business Implementation and Onboarding, Health and Wealth Producer Services, Wealth Operations, including Plan Management, and VFA Broker Dealer Operations. Her teams deliver a high-touch, high-tech approach to service and operations with the sole purpose of helping customers achieve their retirement goals and retire better.
Lori Falcone
Senior Vice President of Human Resources (HR), Voya Financial
Lori is the senior strategic HR thought partner for Voya’s EVP and CIO and the global technology organization. She is accountable for collaborating on organizational strategy and guiding the business on workforce strategy, talent management, cultural integration, diversity and inclusion, compensation, and retention. She has more than 25 years of experience in HR leadership, specializing in talent initiatives for global organizations and supporting acquisitions and divestitures. She also serves on Voya’s Enterprise Leadership Team.
Prior to joining Voya, Lori spent over ten years as SVP HR at Synchrony, primarily supporting the EVP and CIO in leading multiple people initiatives, including establishing university partnerships and driving organizational transformation. Lori has earlier held HR leadership positions at Stryker, IntegraMed, MasterCard, PepsiCo, and Deloitte Consulting. She holds a bachelor’s degree from Pace University. Lori is passionate about diversity, equity, and inclusion, with active involvement in various programs throughout her career.
Frank O’Neill
Chief Risk Officer, Voya Financial
Frank O’Neill is the Chief Risk Officer for Voya Financial. Mr. O’Neill is responsible for overseeing the enterprise-wide and business-level risk monitoring and management program for the organization. The responsibilities include working with the Board of Directors and senior management to establish and manage an enterprise risk appetite framework consistent with the company’s strategic goals.
Prior to his current role, Mr. O’Neill was the Chief Financial Officer and Chief Risk Officer for the Wealth and Health business segments. In this role, he was responsible for the management of the financial health and risk management of the businesses. Prior to joining Voya in 2015, Mr. O’Neill was the Senior Vice President, Corporate Development, for Manulife Financial. Responsibilities included the management of business development opportunities (mergers and acquisitions) and the design and implementation of capital management solutions.
Minds behind the mission
Invested in you
Our EVP statement embodies our essence by prioritizing employees first
Our Employee Value Proposition helps encapsulate the shared values in our organization. It is the foundation upon which our people-centric culture stands, it’s a commitment that allows our employees to shape their own destinies and drive recognizable growth.
We go beyond growth and impact, placing the employee firmly in the driver’s seat. The word ‘invested’ emphasizes alignment with purpose, belief in one’s potential, and the freedom given to every employee to drive change.
Our three pillars
Entrepreneurial
Nurturing the entrepreneurial spirit within each of us
Empathetic
Embracing differences through empathy and an open mind
Evolutionary
Taking pride in the constant evolution and continuous improvement of our people
Empowering our employees to make a difference
We prioritize our people, fostering employee communities to drive impactful change. This belief, integral to Voya India’s culture, defines our ethos at Voya India, promoting empathy, evolution, and an entrepreneurial spirit.
Our Employee-Led Councils (ELCs) exemplify our commitment to uniting our workforce around shared interests. These councils go beyond building community and support, serving as platforms for group volunteer activities, and offering paid time off for causes employees are passionate about. This approach strengthens the emotional connection between employees and the organization, uniting us in our quest for positive change.
ELCs play a crucial role in fostering a diverse and inclusive culture that celebrates unique perspectives.
Our objectives
Diversity, Equity, and Inclusion (DE&I)
Cultivate an environment that values every voice equally
Establish a unified framework for fostering inclusivity
Learn more
Next-Gen
Foster an engaging work environment for our Gen Z employees
Nurture the growth of our Gen Z employees
Corporate Social Responsibility (CSR)
Fulfill our responsibilities as conscientious corporate citizens
Engage our employees in contributing to community well-being beyond business goals
Environmental sustainability
Promote responsible environmental stewardship, social progress, and economic stability
Implement eco-friendly practices within our company premises
Impactful CSR initiatives at Voya India
Empathy is more than just a word; it’s woven into our culture and embedded in our values. We firmly believe that any form of social impact, no matter its size, holds tremendous value. Our Corporate Social Responsibility (CSR) framework is not just a commitment, but a reflection of our core values and our Employee Value Proposition (EVP) pillar – Empathy.
Our key drivers
- Empower underprivileged women with financial independence
- Support and rehabilitate elderly women
- Community support programs for HIV-infected socially disadvantaged families
- Medical and daily living skills support for intellectual disability in children
- Provision of basic amenities such as healthcare, food, shelter, and clothing
- Support physically challenged and underprivileged children
- Provide tutoring and skill-based training
- Focus holistically across the key population that needs support
- Partner with animal rescue and conservation centers
- Create a culture of giving by involving our employees in CSR initiatives
- Empower employees to be agents of social change, aligning with our EVP values
- Giving back to society through our time, corporate donations, and sponsorships
- Provided education and tech support for 150 disabled and orphan students in grades 8-10 via a bridge course
- Sponsored gadgets for online learning due to COVID, including laptops, LCDs, projectors, speakers, handheld microphones, and teaching materials
- Supported 2 homes for a year, covering education, nutrition, healthcare, and miscellaneous expenses for 8-10 children and 1 SOS mother each
- Sponsored administrative support for managing education and residential care for disabled girls and women in the NGO
- Offered financial aid for residential and medical expenses, including staff and medicines, for 77 elderly, destitute women in two Bangalore homes
- Assisted COVID-impacted families facing job loss and social isolation
- Provided food support to 50 COVID-positive individuals in quarantine through a community kitchen
- Distributed dry rations and hygiene kits to 575 families in the community
- Supported administrative costs and salaries for personnel overseeing education for 1,000 students with disabilities
- Funded early intervention therapies and treatment for 200 children with disabilities
About Voya Financial
Where success begins
Voya Financial serves as the guiding force behind Voya India as its parent entity. This collaborative approach fosters a powerful synergy, propelling both Voya Financial and Voya India toward the shared goals.
We at Voya are committed to removing obstacles from the way of financial security and a more contented life. Our individual, workplace, and institutional clients can become well-planned, well-invested, and well-protected with the help of the leading health, wealth, and investment company we represent.
Voya Financial, Inc. (NYSE: VOYA), a leader in our sector, oversees over $790 billion in assets under management and administration. We are honored to be named a member of the Bloomberg Gender-Equality Index, one of the World’s Most Ethical Companies® by the Ethisphere Institute, and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index.
We are driven by a strong commitment to create value for both our clients and society at large by conducting business in a way that is socially, environmentally, economically, and ethically responsible.
7,200
Employees
$790 billion
Assets under management
and administration
Top 5
Retirement plan provider
Top 50
Largest global
asset managers
Top 5
Supplement health insurance provider
*Data as of March 31, 2023
Connect with us to join our journey
Help us build financial confidence and ethical responsibility, for a brighter future and a more fulfilling life
Products and services offered through the Voya® family of companies.
CN3160801_1025
Copyright 2023 Voya Global Services Pvt. Ltd. All rights reserved.
(Formerly known as VFI SLK Global Services Private Limited)
